Developing Policies & Processes

An organization can develop an internal dispute resolution process to deal with allegations of discrimination. If a person raises a human rights concern, the internal process can address it and potentially resolve it early on. The goal is to find an outcome that satisfies both sides of the dispute. An effective and efficient process is based on three components:

  • Can the process respond to discrimination complaints?
  • Can the process provide appropriate solutions?
  • Is the process reasonably available to people? Meaning is it fair, flexible, and effective?

If no resolution can be achieved, the dispute can be taken to the Canadian Human Rights Commission.

You may find it helpful to use the templates that have been developed by the Canadian Human Rights Commission when you create your own policies.